Frequently asked questions.

Personalized orders: I aim to make and ship within 5 business days, often sooner.

Non-personalized orders typically ship within 2 business days.

Shipping transit time is additional. Arrival dates are not guaranteed.

Orders ship for a flat rate of $9.99.

Local delivery is available for a flat $5 fee within a 5-mile radius of our shop location, Friday–Sunday once your order is ready. Eligibility is checked using the delivery address during checkout. Local delivery takes place Friday–Sunday once your order is ready. Need urgent delivery? Contact Camille before ordering to discuss availability.

Every candle is hand-poured with 100% soy wax. Follow the cure date and burn instructions included with your candle before lighting it. Curing instructions are separate from order processing and shipping time.

Items marked Preorder can be purchased before they are ready to ship. Preorders typically ship within one month of the purchase date.

Please order by December 15 for Christmas shipping, or by December 18 if you choose local delivery. These are suggested order deadlines; arrival dates are not guaranteed.

For larger custom orders, delivery may be available throughout the Chicagoland area. Pricing varies based on the order size and delivery location. Request custom delivery pricing.

Yes. Share your idea, quantity, timing, and any personalization details, and Camille will connect with you about the next steps. Start a custom-order request.