Made with care—and handled fairly
Returns, Cancellations & Damaged Orders
What to do if an order arrives damaged, is incorrect, or needs to be cancelled.
Last updated October 3, 2026Damaged or incorrect orders
Please contact Camille within 7 days of delivery if an item arrives damaged, defective, or different from what you ordered. Include your order number and clear photos of the item and packaging so the problem can be reviewed.
When the shop confirms an error or transit damage, an appropriate replacement, repair, or refund will be arranged.
Personalized and custom products
Personalized and custom products are made specifically for one customer and generally cannot be returned or exchanged because of a change of mind. This does not limit help for an item that arrives damaged, defective, or different from the approved order.
For photo products, the customer-approved crop, orientation, placement, and submitted instructions are used as the production reference.
Imperfectly Mugged items
Imperfectly Mugged products are final sale. Each listing shows the exact item and identifies its disclosed cosmetic flaw. If the item arrives with damage that was not shown or described, please contact Camille within 7 days.
Cancellations
Contact Camille immediately if you need to cancel. A cancellation may be possible before materials are prepared or production begins. Once a personalized or custom item has entered production, cancellation may no longer be available.
Other returns
Requests involving a non-personalized item are reviewed individually. Contact Camille before sending anything back; an unapproved return may not be accepted. Original shipping charges are not refundable unless the shop made an error or the item arrived damaged.